FRIENDLY IT SUPPORT — BOURNEMOUTH · DORSET · SINCE 1995
Friendly, local IT support and repairs for home users, families and small businesses across Dorset — plus fast, secure remote IT support anywhere in the UK. We look after your computers, email, security and backups, and explain everything in plain English. Rated 4.9 on Google, family-run since 1995.
Trusted by local businesses and public bodies too — from a Poole supercar specialist’s Ferrari, Maserati & Lamborghini diagnostic systems, to a major south-coast Mercedes-Benz dealer, to the Environment Agency’s fish-monitoring link across the River Avon. Read our story →
// HOW CAN WE HELP?
Something’s wrong
Diagnose the fault in 20 seconds and get the best next step.
Fix it →Stay safe
Take our free, friendly online safety course — learn to spot scams and stay safe, with a certificate.
Start the free course →New kit
We’ll set it up properly and move everything across.
New setup →Windows 10?
Support ended in October 2025 — we’ll check your PC and help you upgrade safely, no pressure.
What to do →For a loved one
Patient, jargon-free support for retired and less-confident users.
How we help →Had enough
Switching to us is easy — we handle it with no downtime.
Switch to us →For business
Reliable monthly support, security and backups for your team.
Business IT →Or just want to stop problems before they start? See our monthly plans or find your plan in 30 seconds.
Already a 365 Techies customer? Support portal · Start remote support · System status
£18.25/mo
PLANS FROM
200+
COMPUTERS UNDER OUR CARE
26+
DORSET AREAS COVERED
365days
COVERED EVERY YEAR
/01 — HOME COVERAGE
Perfect for home users, families, retired users and home workers who need help with computers, laptops, printers, email, Wi‑Fi, Microsoft 365 and security — without waiting for something to break.
LIVE VIEW — HOME NETWORK
/02 — BUSINESS COVERAGE
Ideal for sole traders, home offices and small businesses that need regular support for computers, email, Microsoft 365, cybersecurity, backups and staff devices — like having your own IT department, for a flat monthly fee.
LIVE VIEW — BUSINESS NETWORK
/06 — GETTING STARTED
01
Home or business, monthly rolling. No contracts, no surprises, cancel anytime.
02
We phone to say we’re ready and check you’re ready, then connect securely with Splashtop SOS in under 15 minutes — you watch everything happen on screen.
03
Monitoring, maintenance and protection in the background — and a real human when you need one.
// ONE-OFF FIXES · HOW PRICING WORKS
Slow laptop, virus clean-up, dead Wi‑Fi or a PC that just won’t start? A senior techie connects and checks the problem for free, then gives you a realistic quote — what needs doing, how long it’ll take and the cost — and only fixes it once you’ve agreed. Remote fixes from £20, no subscription required. We never charge for a fix you haven’t approved — and if it can’t be done remotely, we’ll collect it or visit, quoted first either way.
// FREE · NO CATCH
FREE MEMBERSHIP
Your own portal, our free app keeping a friendly eye on your PC’s health, and all 11 courses — no password, no card details, signed up in about a minute.
Join freeFREE · NO OBLIGATION
We review your security, backups, updates and performance and send a clear, jargon-free report — with no pressure to sign up.
Book your free checkYOU BOTH WIN
Their first Computer Service & Health Check is on us — and you get a month free on your plan. No limit on how many friends you send.
How it worksLEARN SOMETHING NEW
Plain-English courses for beginners and older learners — from computer basics to WhatsApp and spotting scams. Short lessons, printable certificate, never a sign-up form.
Browse all 11 courses// INDEPENDENT DELL SPECIALISTS
We’ve been supplying, servicing and rescuing Dell laptops and desktops for homes and businesses since 1995. Independent Dell specialists — no call centres, no jargon, just the same friendly local faces who know these machines inside out.
/04 — CLOUD & PRODUCTIVITY · SINCE 1995
We’ve supported Microsoft Office since 1995 — back when it arrived on floppy disks and email crawled down a dial-up line — and taught it for over ten years — at our own Dorset Microsoft Education Resource Centre and in local schools and colleges, from Bournemouth & Poole College to Bournemouth School for Girls — with Microsoft Office Specialist and BCS ECDL certified teachers on the team. Setup, migration, licensing, troubleshooting and training: whether it’s one mailbox at home or a whole team in the cloud, we keep Microsoft 365 working for you — not the other way round.
// 30 YEARS OF OFFICE · 10+ YEARS TEACHING IT · MICROSOFT OFFICE SPECIALIST CERTIFIED · MANAGED FROM £4.85/MO PER USER
Microsoft 365 support · Outlook problems & fixes · Secure your 365 account · Which 365 plan? · Teams, explained
/05 — CYBERSECURITY
Every plan includes always-on protection. We watch for threats, patch the holes and check the backups — so a dodgy email never becomes a disaster.
SHIELD STATUS: ACTIVE
Devices watched around the clock for viruses, malware and suspicious behaviour.
Windows, browsers and apps kept up to date before vulnerabilities are exploited.
Phishing and scam filtering — plus a real human to ask: “is this email safe?”
Backups verified regularly, because a backup you’ve never tested isn’t a backup.
Password managers and multi-factor authentication set up the painless way.
A plain-English monthly health report. Know exactly what we blocked and fixed.
// MORE FROM 365 TECHIES
The same friendly, local team also powers and protects your world in other ways.
Off-Grid Energy
Solar, battery storage and inverters for homes, businesses, campervans and motorhomes — designed, fitted and remotely monitored.
Explore off-grid power →Premium Service
Premium websites, fast managed hosting and business email — designed, built and looked after for you on one simple monthly Web Care plan.
See web, hosting & care →Protection
Always-on protection from scams, malware and phishing for homes and businesses across Dorset.
Stay protected →Malwarebytes Partner
Award-winning Malwarebytes Premium with VPN, set up and managed by us — keeping you safe online 24/7.
Get protected →AI & Automation
We custom-build agentic AI operating systems that run your business-specific processes — automating the repetitive and freeing your team.
Explore agentic AI →Flagship Dell Models
Interactive guides for the Latitude laptops and OptiPlex desktops we supply — port tours, power tricks, battery care and 60-second fixes.
Open the guides →100% Free
Test your broadband live, check your website and email security, see if your password has leaked, make a Wi-Fi QR code and more — all free, no sign-up.
Try the free tools →CONNECTIVITY
Broadband down, or an outdoor event with no power? The 365 Crafter brings the connection and the power.
How it works →// LEADING MANAGED SERVICE PROVIDER
We’re a leading Managed Service Provider (MSP) — looking after the technology for homes and businesses across Dorset so you don’t have to. From proactive monitoring and cybersecurity to backups, cloud and IT strategy, we manage it all under one friendly, predictable monthly service.
We watch your systems and catch issues before they cause downtime — prevention, not just cure.
Layered, always-on protection with Malwarebytes Premium, MFA, patching and monitoring.
Automatic, verified backups so your data is always safe and quickly recoverable.
Fully managed email, Teams, files and licensing — kept secure and running smoothly.
Friendly, fast remote support from a real, familiar person whenever you need one.
Honest advice and a technology roadmap that grows with your home or business.
// OUR PROMISE
No contracts, no jargon and no surprise bills — just reliable, friendly IT support the way it should be.
Most remote sessions start within minutes during opening hours — subscribers always jump the queue.
Honest prices from £18.25/month per computer, shown up front. No hidden quotes, no nasty surprises.
Staying with us pays off — if something ever does go wrong, any work you need is discounted because you’re on support.
Every plan is monthly and cancel-anytime. Stay because you want to, not because you’re locked in.
We explain what’s wrong and how to fix it — patiently, and never make you feel silly.
A family business since 1995 — Dell specialists, Microsoft partners and certified Microsoft Office Specialists.
Encrypted remote support via Splashtop SOS, with protection and verified backups built in.
We phone before any remote session or full service to check you’re ready — and ring ahead with an ETA for visits. We never connect out of the blue.
A family team since 1995 — you deal with people who get to know you and remember how you like your computer set up.
// GOOGLE REVIEWS
RATED 4.9 ON GOOGLE
★★★★★
“I have benefited from the help of the guys at 365 for most of twenty years. They have helped me on so many occasions I can not remember! Their monthly remote checks… 365 offer a fully inclusive service. Thank you.”
★★★★★
“We have asked Steve and David from 365 to help us with computing for many years now and found their service and responses to be brilliant. When we have had issues (which because they regularly check us issues are rare) they are perfect. Highly recommend 365.”
★★★★★
“Can’t fault the skill and attention the 365 guys give… confidence that things keep ticking over with their regular maintenance access checks, and there on call when other oddities crop up — or I mess things up ;)”
// CASE STUDIES
Café · Poole
Managed IT and monitoring turned constant point-of-sale and Wi-Fi dropouts into reliable, all-day trading.
Read the story →Home worker · Teacher
A monthly plan with regular servicing and verified backups means no lost work — ever.
Read the story →Home user · Bournemouth
A late-night laptop failure, fixed remotely and running again by the next morning.
Read the story →// GOOD QUESTIONS
Most remote sessions start within minutes during opening hours (Mon–Fri, 9am–5pm). Subscribers always jump the queue, and we cover on-site visits across Bournemouth, Poole and the rest of Dorset.
We support Windows computers and laptops, Android phones and tablets, printers, routers, smart-home devices and most consumer electronics. Please note we don’t currently offer remote support for Apple Macs, iPhones or iPads.
Completely. Sessions run over Splashtop SOS — an encrypted, industry-standard remote support tool. You watch everything happen on your screen in real time, and access automatically ends the moment the session is over. You’re always in control.
No. We always phone you first to say we’re ready and to check you’re ready before we connect, and a session can only start when you click our secure link or read us a one-time code. For on-site visits we also call ahead with an estimated arrival time. We never connect out of the blue — if anyone contacts you unexpectedly demanding remote access, that’s a scam.
We’ll always tell you straight — if a repair isn’t worth doing, we’ll say so before you spend any more. And our monthly plans are cancel-anytime with no lock-in, so you’re never paying for support you’re not happy with.
Absolutely. Business plans include Microsoft 365 management, network security, verified backups and on-site support across Dorset — with Dell hardware supply and IT strategy & planning when you’re ready to grow. Talk to us about a plan that fits.
// INCLUDED WITH EVERY PLAN
Every plan includes your own 365 dashboard — one screen that answers “is everything actually all right?” without you having to ask. Home or business, arranged however suits you.
Coming soon: 365 PC Manager — a free little Windows app that shows your PC’s health at a glance. Honest, plain English, no fake errors and no scare tactics — made by a real Dorset family firm you can actually phone. Perfect for your own PC, or keeping a quiet eye on a parent’s with our free Family View.
/07 — READY WHEN YOU ARE
Join the homes and businesses across Dorset who never worry about IT. Friendly, local techies — remote in minutes, or on-site when you need us. From a quick remote fix to a complete company upgrade, no job is too small or too big. Looking for help close to home? See IT support near me in Dorset — we cover every town in the county.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM
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